Work Experience
Artist [Current Employment]
Self-employed
Remote Ontario, Canada
Aug 2021 - Present · 3 yrs 5 months
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Commission work for local start up, including design, communication, feedback collection, iteration, and completion
- Skills: Time Management · Design · Communication · Customer Relationship Management (CRM)
Summer Student - Water & Waste Water [Current Employment]
Mar 2024 - Sep 2024 · 7 months
May 2025 - Present
Sudbury, Ontario, Canada · On-site
- Hauled large trailer of potable water to and from events. Communicated with organizers and supervisors quickly and clearly. Accurately tracked chlorine residuals. Created zone maps and exclusion maps using Arc GIS. Created templates and QR Codes for data organization and sharing
- Skills: Time Management · Design · Communication · Customer Relationship Management (CRM) · Communication · Education · Event Management · Teamwork · Driving
Ecommerce Specialist
Permanent Part-time
Sep 2023 - Mar 2024 · 7 months
Sudbury, Ontario, Canada · On-site
- Customer relationship Management and B2B coordination. Created new optimized order form and branding guide.
- Skills: Search Engine Optimization (SEO) · Post-Sales Support · Online Sales · Digital Strategy · Project Management · Marketing Campaigns · Shopify · Written Communication · Collaborative Problem Solving · Small Team Management · E-commerce Optimization · Business Insights · A/B Testing · E-Commerce
Customer Service Specialist
Permanent Full-time
Jun 2023 - Sep 2023 · 4 months
Lively, Ontario, Canada · On-site
- Managed B2B interactions, developed and managed social media, and created job postings for Indeed including vetting and reference checks
- Skills: Online Sales · Customer Experience · Marketing Campaigns · Troubleshooting · Web Content Writing · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Social Media · Sales Processes · Business Insights · Needs Analysis · Organization Skills · E-Commerce · Problem Solving · Customer Satisfaction
Sept 2020 - June 2023 · 2yrs 10 months
Remote Ontario, Canada
- Responsible for ensuring the security of accounts within the platform, and training for new hires to the role. Working to ensure that all resources are up to date and verified. Helping to grow the team and lead by example in our growth.
- Skills: Online Sales · Customer Experience · Project Management · Shopify · Troubleshooting · Web Content Writing · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Shopify Plus · Business Insights · Needs Analysis · Customer Service Management · Organization Skills · E-Commerce · Leadership Development · Problem Solving · Analytical Skills · Customer Satisfaction
Full Time
Apr 2019 - Sept 2020 1yr 6 months
Remote in Ontario, Canada
- Care for requesters with the intent of finding great solutions, and aiding in the growth of their businesses.
- Foster a growth mindset within both small and large teams to create inspiration and a close-knit identity.
- Have taken on a variety of additional roles, including Local Ambassador for Ottawa Support Advisors, and team wide engagement representative, to provide great communication and instill a sense of community into the company and people within it.
- Skills: Online Sales · Customer Experience · Shopify · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Skill Development · Shopify Plus · Business Insights · A/B Testing · Organization Skills · E-Commerce · Problem Solving · Customer Satisfaction
Driver Partner
Uber
Nov 2017 - Jan 2020 · 2 yrs 3 months
Remote in Ottawa, Canada
- Provided safe and enjoyable transport for people of all walks of life. While caring for and maintaining personal vehicle to the highest quality standards.
- Skills: Customer Experience · Project Management · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Business Insights · Organization Skills · Problem Solving · Analytical Skills · Customer Satisfaction
Customer Care Agent
Nov 2018 - Apr 2019 · 6 months
Kanata, Ontario, Canada
- Responsible for acquisition and processing of warranty claims in addition to general customer service inquiries. Ensuring complete information is collected promptly and efficiently to inspire brand loyalty and meet high customer service standards.
- Skills: Online Sales · Customer Experience · Shopify · Troubleshooting · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Shopify Plus · Sales Processes · Organization Skills · E-Commerce · Problem Solving · Customer Satisfaction
Picture Framer
Sep 2016 - Nov 2017 · 1 yr 3 months
Stittsville, ON
- Responsible for ordering, customer care, meeting goals, and managing multiple orders.
- Skills: Customer Experience · Project Management · Marketing Campaigns · Troubleshooting · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Skill Development · Sales Processes · Needs Analysis · Customer Service Management · Organization Skills · Leadership Development · Problem Solving · Analytical Skills · Customer Satisfaction
Creative Host
Oct 2015 - Aug 2016 · 11 months
Ottawa, Canada Area
- Working to create a wonderful environment that focuses on an engaging night out, and taking responsibility for all personal promotions, and scheduling. Responsible for maintenance and care of large malt-part kits, and ensuring to always run on time.
- Skills: Customer Experience · Marketing Campaigns · Troubleshooting · Training Material · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Skill Development · Customer Service Management · Organization Skills · Adult Education · Problem Solving
Barista
Sep 2014 - Jun 2015 · 10 months
Student Commons Algonquin College
- Serving customers drinks and food with a smile, always ensuring quality and correctness of orders. Learning how to make specialty coffee, and developing and understanding of different coffee flavors and quality.
- Skills: Customer Experience · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Organization Skills · Problem Solving · Customer Satisfaction
Patient Transfer Attendant
Manitoulin-Sudbury District Services Board
Feb 2013 - Aug 2013 · 7 months
Espanola, Ontario
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Driving large vehicles equipped with two stretchers, and learning the proper care an maintenance practices for both the vehicles and stretchers. Transporting patients to and from medical appointments, and supportive care homes. Learning to care for these patients in transit, and being aware of their needs and desires. Working with a partner in an often stressful setting towards a common goal.Skills: Customer Experience · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Organization Skills · Problem Solving
Lifeguard
Espanola Recreation Complex
Jul 2010 - Aug 2013 · 3 yrs 2 months
Espanola, Ontario
- Learned to properly teach swimming lessons, and preform basic first aid, on land and in the water. Promoted water safety and a love of the water to people of all ages. Instilled a knowledge of water safety, and responsibility to all patrons. Monitored a slide run on site, by ensuring the safety of all users.
- Skills: Customer Experience · Training Material · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Skill Development · Organization Skills · Adult Education · Leadership Development · Problem Solving