Work Experience
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Skills: Time Management · Design · Communication · Customer Relationship Management (CRM)
- Customer relationship Management and B2B coordination. Created new optimized order form and branding guide.
- Skills: Search Engine Optimization (SEO) · Post-Sales Support · Online Sales · Digital Strategy · Project Management · Marketing Campaigns · Shopify · Written Communication · Collaborative Problem Solving · Small Team Management · E-commerce Optimization · Business Insights · A/B Testing · E-Commerce
Lively, Ontario, Canada · On-site
Sept 2020 - June 2023 · 2yrs 10 months
- Skills: Online Sales · Customer Experience · Project Management · Shopify · Troubleshooting · Web Content Writing · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Shopify Plus · Business Insights · Needs Analysis · Customer Service Management · Organization Skills · E-Commerce · Leadership Development · Problem Solving · Analytical Skills · Customer Satisfaction
Full Time
Apr 2019 - Sept 2020 1yr 6 months
Remote in Ontario, Canada
- Care for requesters with the intent of finding great solutions, and aiding in the growth of their businesses.
- Foster a growth mindset within both small and large teams to create inspiration and a close-knit identity.
- Have taken on a variety of additional roles, including Local Ambassador for Ottawa Support Advisors, and team wide engagement representative, to provide great communication and instill a sense of community into the company and people within it.
- Skills: Online Sales · Customer Experience · Shopify · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Skill Development · Shopify Plus · Business Insights · A/B Testing · Organization Skills · E-Commerce · Problem Solving · Customer Satisfaction
Uber
- Provided safe and enjoyable transport for people of all walks of life. While caring for and maintaining personal vehicle to the highest quality standards.
- Skills: Customer Experience · Project Management · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Business Insights · Organization Skills · Problem Solving · Analytical Skills · Customer Satisfaction
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- Responsible for ordering, customer care, meeting goals, and managing multiple orders.
Espanola, Ontario
- Skills: Customer Experience · Training Material · Written Communication · Interpersonal Skills · Collaborative Problem Solving · Critical Thinking · Skill Development · Organization Skills · Adult Education · Leadership Development · Problem Solving